转自国资委：
连日来，中央企业按照国务院国资委党委要求，做好疫情防控公共服务支撑保障。三大电信央企、两大电网和华润集团，公开承诺疫情防控期间欠费不停机、不停电、不停气，保障居民正常生活，并推出方便用户足不出户办理业务的“云服务”等19项便民服务举措。
三大(da)电信(xin)央(yang)企：为(wei)116.95万人次免(mian)停机，足不出户即能(neng)办理各项(xiang)业务
疫情防控期间，中国电信、中国联通、中国移动三大电信运营商推出免停机、缓停机等服务，保障疫情防控一线人员及疫情高发区用户的正常通信，积极协助政府相关部门免费发送疫情公益短信，累计为116.95万(wan)人(ren)次免停机、为17.48亿人次(ci)缓停机，累计推出10项在线服务等便(bian)民举措。
中国电信：截至2月2日12点，中国电信为21个省份防控指挥、医疗等重要人员累计开通47.7万(wan)号特定免停机服务，其中包含各省77个医疗队1000余名人员号码，免停机期限随疫情防控进展动态调整；累计已为6.2亿户各类手机、固话、宽带，政企专线、天翼云等用户开通相应缓停机服务，期限截至2月9日。在此基础上，中国电信还推出3项免费服务：一是(shi)为全(quan)国疫(yi)情防治相关(guan)工作单位免费(fei)(fei)开通可发(fa)起100方(fang)会议、不限次数和时长的(de)“天(tian)翼(yi)云(yun)会议”，二是(shi)免费(fei)(fei)为各地防疫(yi)热线(xian)提供来(lai)电(dian)名片服务保(bao)证第一时间快速接通，三是(shi)向全(quan)网用户免费(fei)(fei)提供天(tian)翼(yi)超高清、天(tian)翼(yi)云(yun)VR、天(tian)翼(yi)云(yun)游戏产品。
中国联通：截至2月1日，中国联通共对29省（区、市）2.979亿用户实施暂缓停机，期限至2月9日，全力保障防疫抗灾重点地区用户通信需求；对645名赴湖北医护人员中的联通用户每人赠送520元话费、合计赠送33.59万元，并实施免停机服务，24个省分公司还为赴湖北医护人员直接减免在鄂期间通信费；对湖北用户赠送定向流量149431户、视频业务7天会员126187户。针对疫情，中国联通推出3项便民服务：一是提供(gong)全国异地业务办理(li)服务、减少人员流动，1月(yue)(yue)20至29 日(ri)，线(xian)上手机、网(wang)厅查询14.5亿(yi)(yi)(yi)次，办理(li)业务510万笔(bi)、缴费3118.7万笔(bi)；二是免(mian)费推出疫情应急指挥调度，通过IPTV机顶盒(he)推动防疫工(gong)作(zuo)部署直(zhi)接进村进社区，支(zhi)撑远程(cheng)会(hui)议(yi)4500余(yu)场(chang)次；三是开展IPTV及5G沃视(shi)频(pin)免(mian)费观(guan)影(ying)活(huo)动，1月(yue)(yue)20日(ri)至2月(yue)(yue)1日(ri)，全国4052万家庭(ting)、1.33亿(yi)(yi)(yi)用(yong)户使用(yong)IPTV，每日(ri)直(zhi)播时长1.53亿(yi)(yi)(yi)小时、影(ying)视(shi)剧点播时长0.96亿(yi)(yi)(yi)小时。
中国移(yi)动(dong)：截至2月2日中午，减免参与疫情防控的6535名医护人员的通信费，为68.6万名(ming)防疫指挥人员、一线医护人员等开通免停机服务；为8.3亿各类手机、宽带、政企等客户开通延期停机或紧急复机服务，期限至2月9日。中国移动已在内地31省启动疫情防控通信保障服务，在全国投入应急保障人员30520人次(ci)、10086热线服务客户代表15000名、应急车辆8214辆次，免费发送超过80亿条公益短信，目前又持续优化、推出4项(xiang)线上服务举措：一(yi)是(shi)(shi)整合(he)完善便(bian)民(min)服(fu)(fu)务(wu)专区，提供(gong)(gong)线上缴费(fei)(fei)(fei)查(cha)询、业(ye)务(wu)办(ban)理和水、电、气等生活(huo)缴费(fei)(fei)(fei)服(fu)(fu)务(wu)，以全(quan)方(fang)位生活(huo)服(fu)(fu)务(wu)降(jiang)低用户(hu)(hu)外出感染风险，1月(yue)份为1.57亿用户(hu)(hu)办(ban)理线上服(fu)(fu)务(wu)；二(er)是(shi)(shi)自(zi)觉履行社(she)会(hui)责任，提供(gong)(gong)疫情信息、防控知(zhi)识查(cha)询服(fu)(fu)务(wu)；三是(shi)(shi)面向(xiang)各级政府、医(yi)疗(liao)机构、交通运输(shu)等单(dan)位免(mian)费(fei)(fei)(fei)提供(gong)(gong)指(zhi)挥调度(du)、远程会(hui)诊(zhen)、远程会(hui)议、医(yi)疗(liao)信息宣传、信息发送等服(fu)(fu)务(wu)；四是(shi)(shi)面向(xiang)全(quan)国(guo)个人用户(hu)(hu)开展多(duo)项特色新业(ye)务(wu)免(mian)费(fei)(fei)(fei)体(ti)验活(huo)动(dong)。
两大电力央(yang)企：77万用户(hu)欠费不停电！全(quan)力保障(zhang)全(quan)国人民安全(quan)可(ke)靠用电
国家电网、南方电网两大央企紧急行动，广大员工加强设备维护、特巡线路，确保人民群众用电安全供应。针对疫情防控一线，两大电网企业采取“欠费不停电”等举措，并在全国各地开通6项网上服(fu)务(wu)，全力以赴确保全国人民安全可(ke)靠(kao)用电。
国(guo)家电(dian)网(wang)：77万用户(hu)欠(qian)费不停电(dian)，重点(dian)保障1.59万疫情(qing)防控(kong)重点(dian)单(dan)位(wei)用电(dian)
截至(zhi)(zhi)2月(yue)1日，国家(jia)(jia)(jia)电(dian)(dian)(dian)(dian)(dian)网公司(si)各单位共投入(ru)保(bao)(bao)(bao)电(dian)(dian)(dian)(dian)(dian)人员82892人、车(che)(che)辆20103台(tai)(tai)(tai)、应急发(fa)(fa)电(dian)(dian)(dian)(dian)(dian)车(che)(che)1045台(tai)(tai)(tai)、发(fa)(fa)电(dian)(dian)(dian)(dian)(dian)机3334台(tai)(tai)(tai)，为2314家(jia)(jia)(jia)定点(dian)(dian)医院(yuan)、6888家(jia)(jia)(jia)发(fa)(fa)热门(men)诊(zhen)、1357家(jia)(jia)(jia)防控用品生(sheng)(sheng)产企(qi)业(ye)、5048家(jia)(jia)(jia)其(qi)(qi)(qi)它重要用户保(bao)(bao)(bao)障(zhang)供(gong)电(dian)(dian)(dian)(dian)(dian),供(gong)电(dian)(dian)(dian)(dian)(dian)正常，没有发(fa)(fa)生(sheng)(sheng)停(ting)电(dian)(dian)(dian)(dian)(dian)现(xian)象(xiang)。国网湖北(bei)公司(si)出动保(bao)(bao)(bao)电(dian)(dian)(dian)(dian)(dian)人员1701人、车(che)(che)辆636台(tai)(tai)(tai)、发(fa)(fa)电(dian)(dian)(dian)(dian)(dian)车(che)(che)61台(tai)(tai)(tai)，为全省153家(jia)(jia)(jia)定点(dian)(dian)医院(yuan)、562家(jia)(jia)(jia)发(fa)(fa)热门(men)诊(zhen)、94家(jia)(jia)(jia)防控用品生(sheng)(sheng)产企(qi)业(ye)、316家(jia)(jia)(jia)市政其(qi)(qi)(qi)他重要用户保(bao)(bao)(bao)障(zhang)供(gong)电(dian)(dian)(dian)(dian)(dian)。其(qi)(qi)(qi)中，武汉(han)公司(si)出动保(bao)(bao)(bao)电(dian)(dian)(dian)(dian)(dian)人员157名、车(che)(che)辆48台(tai)(tai)(tai)、发(fa)(fa)电(dian)(dian)(dian)(dian)(dian)车(che)(che)38台(tai)(tai)(tai)，保(bao)(bao)(bao)障(zhang)了33家(jia)(jia)(jia)定点(dian)(dian)医院(yuan)、61家(jia)(jia)(jia)发(fa)(fa)热门(men)诊(zhen)、23家(jia)(jia)(jia)防控用品生(sheng)(sheng)产企(qi)业(ye)、47个重点(dian)(dian)保(bao)(bao)(bao)障(zhang)单位可靠供(gong)电(dian)(dian)(dian)(dian)(dian)。并在疫(yi)情防控期间，国家(jia)(jia)(jia)电(dian)(dian)(dian)(dian)(dian)网公司(si)对(dui)居民(min)用电(dian)(dian)(dian)(dian)(dian)客户采取欠费(fei)不停(ting)电(dian)(dian)(dian)(dian)(dian)措施，截至(zhi)(zhi)1月(yue)31日24时，湖北(bei)全省约77万(wan)用户欠费(fei)未停(ting)电(dian)(dian)(dian)(dian)(dian)，其(qi)(qi)(qi)中，武汉(han)约50万(wan)户，其(qi)(qi)(qi)他地市合计约27万(wan)户。
同时，为方便客(ke)户(hu)居(ju)家线(xian)上(shang)(shang)交(jiao)(jiao)费，降(jiang)低病毒交(jiao)(jiao)叉感染风险，国家电(dian)网推出2项线(xian)上(shang)(shang)便民举措：一(yi)是国网客(ke)服中心加大宣传提(ti)醒更多(duo)客(ke)户(hu)线(xian)上(shang)(shang)办理各项供(gong)电(dian)业(ye)务(wu)，目前全网范围内线(xian) 上(shang)(shang)业(ye)务(wu)流(liu)转顺(shun)畅，优先保障湖北特别是武汉地(di)区的客(ke)户(hu)服务(wu)。二是网上(shang)(shang)国网App为客(ke)户(hu)提(ti)供(gong)7×24小时线(xian)上(shang)(shang)办电(dian)服务(wu)，网上(shang)(shang)国网App累(lei)计注册用户(hu)数(shu)突破(po)2900万(wan)(wan)人(ren)，1月24日至(zhi)2月1日，在线(xian)客(ke)服工单超(chao)过6万(wan)(wan)件、交(jiao)(jiao)费超(chao)过94万(wan)(wan)笔(bi)。
南方电网：疫情防控期间不(bu)出门(men)，网上服务一键办理
疫情防控(kong)期间(jian)，南方电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)各单位结合实(shi)际，对(dui)居民用(yong)电(dian)(dian)(dian)(dian)(dian)(dian)客(ke)户(hu)(hu)、防疫有(you)关(guan)重点用(yong)户(hu)(hu)实(shi)施欠(qian)(qian)费(fei)不(bu)停(ting)(ting)电(dian)(dian)(dian)(dian)(dian)(dian)，同时推出网(wang)上服务(wu)(wu)一键办理(li)等4项服务(wu)(wu)举措(cuo)(cuo)，保障(zhang)客(ke)户(hu)(hu)足不(bu)出户(hu)(hu)实(shi)现22个业务(wu)(wu)的线上办理(li)。广(guang)东(dong)电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)实(shi)行“欠(qian)(qian)费(fei)不(bu)停(ting)(ting)电(dian)(dian)(dian)(dian)(dian)(dian)”措(cuo)(cuo)施至2020年(nian)2月(yue)(yue)(yue)(yue)29日(ri)(ri)(ri)，1月(yue)(yue)(yue)(yue)电(dian)(dian)(dian)(dian)(dian)(dian)费(fei)在2月(yue)(yue)(yue)(yue)期间(jian)不(bu)计算违约(yue)金(jin)。深圳(zhen)供电(dian)(dian)(dian)(dian)(dian)(dian)局“欠(qian)(qian)费(fei)不(bu)停(ting)(ting)电(dian)(dian)(dian)(dian)(dian)(dian)”措(cuo)(cuo)施从发布之日(ri)(ri)(ri)即1月(yue)(yue)(yue)(yue)31日(ri)(ri)(ri)起至2020年(nian)3月(yue)(yue)(yue)(yue)1日(ri)(ri)(ri)零(ling)点有(you)效，对(dui)1月(yue)(yue)(yue)(yue)及2月(yue)(yue)(yue)(yue)抄表出账的电(dian)(dian)(dian)(dian)(dian)(dian)费(fei)在3月(yue)(yue)(yue)(yue)1日(ri)(ri)(ri)前不(bu)计算违约(yue)金(jin)。广(guang)西电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)、云(yun)南电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)、贵州电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)、海南电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)明确疫情防控(kong)期间(jian)，全省所辖服务(wu)(wu)区域(yu)内居民客(ke)户(hu)(hu)采取欠(qian)(qian)费(fei)不(bu)停(ting)(ting)电(dian)(dian)(dian)(dian)(dian)(dian)措(cuo)(cuo)施，广(guang)西电(dian)(dian)(dian)(dian)(dian)(dian)网(wang)公(gong)(gong)司(si)(si)对(dui)1月(yue)(yue)(yue)(yue)电(dian)(dian)(dian)(dian)(dian)(dian)费(fei)在2月(yue)(yue)(yue)(yue)29日(ri)(ri)(ri)前缴(jiao)纳不(bu)计算违约(yue)金(jin)。
华润燃气(qi)(qi)：湖北省(sheng)18市147万用户天然气(qi)(qi)正常(chang)供(gong)应 疫情期间欠费不停气(qi)(qi)
燃气供应关系着千家万户的正常生活。华润燃(ran)气承担着湖北区域武汉、襄阳、潜江等18个城市共147万用户的天然气供应。湖北地区华润燃气58座场站、17座门站、56座高中压调压站、4座LNG储配站均正常运行；疫情期间，17座加气站保持运行，16家营业厅正常营业，客服热线24小时不间断接听。截至2月2日，华润燃气武汉区域春节期间累计受理业务7500余笔。同时，华润燃气推出3项服务(wu)提升措施：一是在(zai)在(zai)小(xiao)区内加装38台圈存缴费(fei)设备(bei)，使用户少跑路，就近(jin)完成燃气(qi)(qi)缴费(fei)；二是各区域(yu)燃气(qi)(qi)场站(zhan)实行24小(xiao)时(shi)值(zhi)班制，积极应对(dui)突(tu)发情(qing)况，累计(ji)处理户内漏气(qi)(qi)和维(wei)修业(ye)务1760余起。三是积极与(yu)气(qi)(qi)源单位(wei)沟通，平衡调(diao)度，稳住上游供气(qi)(qi)平衡，对(dui)医院公(gong)共卫生机构执行24小(xiao)时(shi)保供。
